Frequently Asked Questions

1. What payment methods do you accept?

We accept credit and debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and Tabby (if applicable). All payments are processed securely at checkout.

2. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery (COD) for all orders within the UAE. You can pay when your order arrives at your doorstep.

3. How long does shipping take?

Orders are typically delivered within 3 to 5 business days across the UAE. You will receive a tracking number once your order has been shipped.

4. Do you offer free shipping?

Yes! We offer free shipping on all orders.

5. How can I track my order?

Once your order is shipped, we will send you a tracking number via email or SMS so you can monitor your package in real-time.

6. What is your return and refund policy?

We offer a 14-day return policy. If you are not satisfied with your purchase, you can return it within this period for a refund or exchange. The item must be unused and in its original packaging.

7. What should I do if I receive a damaged or incorrect item?

We apologize for any inconvenience! Please contact our support team at info@fansouk.com within 2 days of delivery, and we will arrange a replacement or refund.

8. Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us within 24 hours of placing it. Once shipped, we cannot make changes.

9. Do you ship outside the UAE?

Currently, we only ship within the United Arab Emirates. Stay tuned as we expand our shipping options in the future!